Click below to submit a date change request for your booking.
Ticket support
Welcome to the Global Ticket support page. We are the ticket provider of this venue. We are here to help with all of your ticket related enquiries! For general questions which are not ticket related, please contact the venue itself (questions like "Is there parking space?" or "Is the venue accessible for wheelchairs?").
Frequently asked questions
We have listed the most frequently asked questions and answers concerning tickets below. In most situations you can find your answer on this page.
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Do I need to print my ticket? Or can I show my tickets on my smartphone at the door?
It is not necessary to print your tickets. You can simply show them on your smartphone at the entrance and have them scanned. Super easy and environmentally friendly! Make sure your screen brightness is at maximum when presenting your tickets.
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There are no time slots available for the date and time I want to visit. Are there really no more tickets available?
Is your desired time slot or date not available? This could have one of the following reasons:
- The tickets are sold out. This venue works with a maximum number of tickets which can cause your desired to no longer be available. Our system always reports the current availability. It is not possible to be placed on a waiting list.
- The venue is closed. Check the current opening hours on the website of the attraction.
- The tickets are not available yet. We advise you to check the website regularly.
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I have lost my tickets or have not received my tickets… what should I do?
Always first check whether the payment was successful and whether the purchase amount has been debited. Furthermore, you should always check your junk email, spam or other email folders.
If the email with your tickets is still not found, please contact us via the communication channels at the bottom of this page.
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I won’t be on time for the start of my time slot. What should I do?
We kindly urge everyone to be present on time. If you do not arrive by the starting time of the time slot, please contact the organization and discuss your options with them.
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I have questions that are not about the tickets I have purchased online.
If your question is not about your online tickets, or the online purchasing process, we kindly request you to contact the organization and submit your question to them.
Can’t find the answer you’re looking for in the FAQ? Please follow the steps below:
How can we help you further?
I want to change the date/time of my ticket.
I want to make a cancellation or refund enquiry. (Refund enquiries will be processed within 30 working days.)
Before submitting an enquiry, we kindly request you check the terms and conditions before you do so. If you are eligible for a refund, please fill out the form below and submit this request to us. Refund enquiries will be processed within 30 working days.
An error occured while processing your request. Please check if the ticket number is entered correctly. This form only accepts ticket numbers from unscanned tickets.
Request was sent successfully! Refund enquiries will be processed within 30 working days.
If you did not find the answer to your question in the FAQ and if you don’t want to amend/refund your ticket, please click here.
For urgent questions, please contact us via WhatsApp. Is the desired day or time slot no longer available? Then the tickets are unfortunately sold out. We cannot assist you by phone either. It is not possible to be placed on a waiting list.